Terms of Use

1. About Loike

Loike provides software that helps local service businesses capture customers, manage queues, visits, services, staff and payment records, communicate with customers and keep customer history. Loike is operated by ZEXARA SDN BHD (201601019850 (1190787-U)) ("we", "us" or "our").

2. Acceptance of these Terms

By using the Loike website, merchant app, Staff Access or customer queue pages, you agree to these Terms. If you do not agree, please do not use Loike.

If you use Loike on behalf of a business, you confirm that you are allowed to accept these Terms for that business.

3. Loike and your customers

Loike provides software and tools to businesses. A business may use Loike to manage queues, customer records, visits, services, payment and settlement records, communications and other enabled features.

The business remains solely responsible for the products and services it provides to its own customers, including their quality, pricing and any payment between the business and its customer. Loike is not the seller or provider of a business's services (for example a haircut or beauty treatment) merely because Loike records or helps with operational information about them.

4. Early-stage service

Loike is a growing service. Features may change, be improved or be removed over time. Please keep your own records of information that is important to your business.

5. Eligibility and accounts

You must be at least 18 years old to create a business account. You are responsible for keeping your sign-in details private and for activity under your account.

Customers joining a queue do not need a Loike account.

6. Business account responsibilities

• Provide accurate business, service and staff information
• Use Loike only for your genuine business
• Make sure the staff who use your account or Staff Access follow these Terms, and keep Staff Access links and codes private
• Check that amounts and records entered are correct

7. Customer information and privacy responsibilities

Businesses are responsible for the customer information they collect and keep through Loike. You must have an appropriate basis or permission to collect and use it, use it only to serve and look after your own customers, tell customers how their information is used, and handle it in line with applicable Malaysian laws, including the Personal Data Protection Act 2010.

Please also read our Privacy Notice.

8. Loike Core and paid features

Loike's core queue and customer features are currently available without a subscription fee. Some features, such as WhatsApp Assist, use Loike Credits, and some features may be offered separately as paid features. The price or Credit cost of a paid feature is shown before you use or buy it.

9. Loike Credits

Loike Credits are digital credits used for eligible Loike features. Credits are not cash, have no cash value, cannot normally be redeemed for cash and cannot be transferred between businesses.

Credits may be given free (for example welcome or daily free Credits) or bought as a one-time pay-as-you-go purchase or through a monthly Credit plan. Credits may have a validity period and expire if not used within it. The Credit cost of a feature is shown before it is used, and Credits are deducted only when the action is completed.

10. Monthly Credit plans and recurring billing

Monthly Credit plans renew automatically according to the billing cycle shown at purchase, and the plan price is charged to your chosen payment method on each renewal until cancelled.

You can cancel future renewal at any time using the billing controls in your Loike account. Cancellation stops future renewals from the end of the current billing period; it does not by itself create a refund for the current period. See our Refund & Return Policy.

11. Loike Stand

You may order an optional physical Loike Stand printed with your branch's Loike Smart QR code and your chosen branding. Price, any delivery fee and order details are shown before payment. Delivery is covered by our Shipping Policy; cancellation and returns are covered by our Refund & Return Policy.

Shipping Policy →Refund & Return Policy →

12. Payments

Payments to Loike are processed by third-party payment providers. Their terms may also apply. All prices are in Malaysian Ringgit (RM) unless stated otherwise.

13. Refunds

Refunds, returns and cancellations are handled under our Refund & Return Policy, which forms part of these Terms.

14. Pilot, preview and Coming soon features

Loike may show pilot, preview or Coming soon features and waitlists. Previews and example figures are illustrative only. Joining a pilot or waitlist, or answering a value question, only expresses interest: it does not guarantee that the feature will be released, does not require you to buy anything unless separately agreed, and does not fix its final functionality or pricing.

15. Platform content, recommendations and promotions

Certain Loike features and customer-facing pages, including queue and waiting pages associated with a business using Loike, may display content provided or selected by Loike. This may include product or service recommendations, promotional content, affiliate links, Loike announcements and other relevant third-party content.

Where applicable, Loike may receive a commission or other benefit when a customer interacts with or purchases through an affiliate or promotional link. Affiliate content will be identified where appropriate.

The type and availability of this content may depend on the Loike features, plan or entitlements used by the business. Where Loike Core is used without such a feature, Loike may control designated promotional space on customer-facing pages. Certain paid features, such as Waiting Offers where available, may allow a business to replace or control designated promotional space with its own offers.

Loike may decide the placement, format and availability of Loike-controlled content, subject to applicable law and the functionality of the service, and may remove, replace or stop displaying such content at any time. Loike does not promise that any such content will be displayed, and businesses do not receive advertising revenue from it.

Loike-controlled content is not necessarily an endorsement by the business. Businesses must not present Loike-controlled advertisements, recommendations or promotions as their own recommendation unless that is expressly the case.

16. Service communications

We may send you transactional and service communications needed to operate Loike, such as account confirmation, password reset, payment and order confirmations, security notices and important changes to Loike or these Terms. These are not marketing messages, and accepting these Terms does not subscribe you to marketing email, promotional WhatsApp messages or newsletters.

17. Acceptable use

You must not:

• Use Loike for anything unlawful, harmful or misleading
• Enter information you have no right to use
• Send unwanted or unlawful messages to customers
• Try to access another business's information
• Interfere with, damage or try to break the security of Loike
• Copy, resell or reverse-engineer Loike

18. Availability and changes to Loike

We aim to keep Loike available but cannot promise it will always be available, error-free or uninterrupted. We may change, pause or discontinue parts of Loike. Where a change materially affects a paid feature you have bought, we will act reasonably, for example by giving notice where practical.

19. Intellectual property

Loike, including its name, design, software and content, belongs to us or our licensors. You may use Loike only as allowed by these Terms.

Information you enter into Loike remains yours or your business's.

20. Third-party services

Loike works with services provided by others, such as payment providers, WhatsApp, delivery services and your web browser. We are not responsible for those services, and their own terms apply.

21. Suspension and termination

You can stop using Loike at any time. We may suspend or end access to Loike if these Terms are broken, to prevent fraud or abuse, or if required by law.

22. Disclaimers

Loike is provided "as is" and "as available". To the extent allowed by law, we do not give any promises about Loike being suitable for a particular purpose, accurate or free from errors.

23. Limitation of liability

To the extent allowed by law, we are not liable for any indirect or consequential loss, or for loss of data, profits or business, arising from your use of Loike. Nothing in these Terms limits or excludes any liability or right that cannot be limited or excluded under Malaysian law.

24. Changes to these Terms

We may update these Terms as Loike develops. The date at the top shows when they were last updated. Continuing to use Loike after an update means you accept the updated Terms. For significant updates, we may ask business account users to confirm their acceptance of the new version before continuing to use the merchant app.

25. Governing law

These Terms are governed by the laws of Malaysia.

26. Contact us

If you have any questions about these Terms, please contact:

• ZEXARA SDN BHD
• Registration No. 201601019850 (1190787-U)
• 46-2, Jalan Wangsa Setia 4,
• Wangsa Melawati,
• 53300 Kuala Lumpur,
• Malaysia
• Telephone: +603 4141 7373
• WhatsApp: @loikeapp (messages only)
• Email: [email protected]
• Website: https://www.loike.com