Built for businesses that depend on returning customers.
See how Loike fits the way your customers interact with your business.
How do your customers interact with you?
Loike starts with what your customer wants to do. Each way of interacting gets its own Touchpoint.
Queue
“I'm here. Tell me when it's my turn.”
For businesses where customers wait for their turn or service.
- Join
- Wait
- Called
- Served
Prepare
“I'll tell you what I want. Let me know when it's ready.”
For businesses that prepare products or orders for customers to collect.
- Order
- Confirmed
- Preparing
- Ready
- Collected
Workshops, repairs, laundry, tailoring and similar work. More Touchpoints are coming for businesses where customers leave something with you and return when it's ready.
What your customers use, and how they get there
- Touchpoint
- What your customer wants to do — like Queue or Prepare.
- Entry point
- How your customer gets there — a Loike Smart QR or Loike Stand they scan or tap.
No app for your customers. They use the phone they already have.
Find your kind of business
Your business type suggests a starting setup. You still choose what each branch uses.
Beauty & Personal Care
Recommended: Queue
- Barbershop
- Hair Salon
- Beauty Salon & Spa
- Nail Salon
- Lash & Brow Studio
- Facial & Skincare Centre
- Massage & Reflexology
- Tattoo & Piercing Studio
Food & Beverage
Recommended: Prepare
- Café / Coffee Shop · Also relevant: Queue
- Restaurant / Takeaway · Also relevant: Queue
- Food Stall / Hawker · Also relevant: Queue
- Beverage Shop · Also relevant: Queue
- Bakery
- Cake & Dessert Shop
- Home-Based Food Business
- Catering
- Meal Prep
Automotive & Motorcycle
Recommended: Queue
- Car Wash
- Car Detailing
- Tyre & Quick Service · Also relevant: Prepare
- Motorcycle Quick Service
Recommended: Prepare
- Auto Parts
- Motorcycle Parts
Available today: Queue
A more suitable workflow for these businesses is coming later.
- Car Workshop
- Motorcycle Workshop
Retail, Gifts & Fashion
Recommended: Prepare
- Grocery / Mini Market
- Convenience Store
- Stationery & Bookstore
- Uniform Shop
- Beauty & Cosmetics
- Salon Products
- Hardware Shop
- Electrical Supply
- Building Materials
- Florist
- Gift Shop
- Hamper Business
- Fruit Shop
- Butcher / Meat Shop
- Seafood Shop
- Clothing / Boutique
Services, Printing & Repairs
Recommended: Prepare
- Printing Shop
- Photocopy & Document Centre · Also relevant: Queue
- Photo Printing
- Custom Crafting
- Laser Engraving & Carving
- Custom Jewellery
- Trophy & Medal Shop
- T-Shirt & Merchandise Printing
- Embroidery
- Sticker & Label Printing
- Signage
- Rubber Stamp
- Custom Packaging
- Phone & Accessories Shop · Also relevant: Queue
Available today: Queue
A more suitable workflow for these businesses is coming later.
- Phone & Device Repair
- Computer & IT Service
- Tailor & Alteration
You can set up today
A dedicated customer workflow is coming later.
- Appliance Repair
- Shoe & Bag Repair
- Laundry
- Dry Cleaning
Pet, Photography & Professional Services
Recommended: Queue
- Passport / ID Photography · Also relevant: Prepare
- Optical Shop · Also relevant: Prepare
- Service Centre / Counter
- Financial Service
Recommended: Prepare
- Pet Supply Shop
- Pet Food & Bakery
Available today: Queue
A more suitable workflow for these businesses is coming later.
- Pet Grooming
- Photography Studio
- Consultation Service
Can't find your business?
Search for your business type when you create your Loike account.
Different businesses. Different customer journeys.
Loike isn't one workflow applied to every business.
Barbershop
Customer behaviour
Customers arrive and wait to be served.
Customer journey
- Join
- Wait
- Called
- Served
Also uses: Customer history · Staff · Add-ons · Receipts · Analytics
Café / Coffee Shop
Customer behaviour
Customers order before collecting.
Customer journey
- Order
- Confirmed
- Preparing
- Ready
- Collected
Also uses: Items · Add-ons · Payments · Receipts · Analytics
Printing Shop
Customer behaviour
Customers tell you what they need and collect it when ready.
Customer journey
- Order
- Confirm
- Prepare
- Ready
- Collect
Also uses: Items · Add-ons · Payments · Receipts · Customer history · Analytics
Car Workshop
Customer behaviour
Some customers wait for quick work. Others leave their vehicle.
Customer journey
- Join
- Wait
- Called
- Served
Also uses: Customer history · Staff · Receipts · Analytics
The interaction ends. The relationship doesn't.
Whatever Touchpoint they use, each completed interaction adds to what you know about the customer relationship.
Customer history
Remember completed visits and orders.
Receipts
Keep useful records of completed interactions.
Analytics
Understand what happened across your business: customers served, recorded sales, customer mix and returning customer rate.
A happy customer isn't automatically a returning customer.
- They chose your business.
- You served them well.
- They paid and left happy.
But will they remember to come back?
If a customer normally needs you once a month, that's potentially 12 visits a year — not just one.
But do you know how many times they actually return?
And when they don't come back — do you know?
Sometimes the reason is simple:
- They got busy.
- They forgot.
- Nobody gave them a reason to return at the right time.
But before you can bring a customer back, you first need to know who they are.
Built to help turn customers into regulars.
Loike starts with what you can use today, and grows toward helping customers return.
- CaptureAvailable now
Know who your customers are and build useful customer history.
- ServeAvailable now
Deliver a smoother customer experience through the tools Loike provides today.
- ReturnComing next
Create better opportunities to reconnect with customers at the right time.
- GrowComing next
Designed to turn stronger customer relationships into repeat visits.