Loike.

Shipping Policy

Last updated: 29 September 2026

This Shipping Policy explains how physical products purchased from Loike are processed and delivered. Nothing in this policy excludes or limits any rights you have that cannot be excluded or limited by law.

1. Scope

This policy applies to physical products purchased from ZEXARA SDN BHD (201601019850 (1190787-U)) ("Loike", "we" or "us"), including the Loike Stand.

Digital products and services — such as Loike Credits, digital Loike features and subscriptions — are delivered electronically and do not require physical shipping. See "Digital products" below.

2. Shipping destination

Physical-product delivery is currently available to supported addresses within Malaysia. We do not currently offer international shipping.

If an order cannot be delivered to a particular address, we may contact you about the options available.

3. Shipping charges

Any applicable shipping or delivery charges are shown during checkout before you pay.

4. Order processing and customisation

Some Loike physical products, including Loike Stand orders, may require the following before they are dispatched:

  • Customisation
  • QR code preparation
  • Printing
  • Production or assembly

5. Processing time

Because of these steps, processing time may vary depending on the order.

6. Delivery time

Any delivery timeframe we provide is an estimate unless we expressly state otherwise. Actual delivery time may vary due to:

  • Delivery location
  • Order and customisation requirements
  • Courier and logistics operations
  • Public holidays
  • Circumstances outside our reasonable control

7. Delivery information

You are responsible for providing accurate and complete delivery information when you order. Inaccurate or incomplete delivery details may cause delays or failed delivery.

For delivery questions or issues, please email [email protected]. You can also see your order's status in your Loike account.

8. Damaged, defective or incorrect products

If a physical product arrives damaged, defective, materially different from the order you confirmed, or with a customisation or production error attributable to Loike, please refer to our Refund & Return Policy. The time limit for reporting such issues is set out in that policy.

Refund & Return Policy →

9. Cancellations and returns

Customised or personalised products may not be cancellable or returnable once production or customisation has started. The complete rules are set out in our Refund & Return Policy.

Refund & Return Policy →

10. Digital products

Loike Credits, subscriptions and digital features are delivered electronically, so there is no physical shipping. Refund and cancellation rules for these products are governed by our Refund & Return Policy and, where applicable, our Terms of Use.

Refund & Return Policy →Terms of Use →

11. Contact us

For shipping or delivery questions, please contact:

  • ZEXARA SDN BHD
  • Registration No. 201601019850 (1190787-U)
  • 46-2, Jalan Wangsa Setia 4,
  • Wangsa Melawati,
  • 53300 Kuala Lumpur,
  • Malaysia
  • Telephone: +603 4141 7373
  • WhatsApp: @loikeapp (messages only)
  • Email: [email protected]
  • Website: https://www.loike.com